Xenith Bank

Relationship Banker

US-VA-Gloucester Point
Job ID
2017-1318
Category
Retail Banking

Overview

Summary:

The Relationship Banker supports the Branch Manager, Personal Banker and/or the Branch Operations Manager in all aspects of platform duties while providing friendly, courteous and professional service to bank customers and prospective customers. Promotes business for the bank and meets the needs of customers by referring them to appropriate team members for new products and services and enhances current customer relationships.

Responsibilities

Essential Duties and Responsibilities:

  • Provides superior customer service by actively listening to customers, anticipating their needs, recommending appropriate products and services and referring customers to specialized bankers or other business lines.
  • Promotes and explains the benefits and features of the bank’s products and services and cross-sells them through a needs-based approach.
  • Processes all types of new account transactions and closes all account types; assists with account maintenance and service requests.
  • Adheres to policies and procedures, loss prevention and security guidelines and supports the operational integrity of the branch.
  • Under the direction of the Branch Manager, maintains and reviews specific daily reports.
  • Supports the Branch Manager and branch goals by managing the highest profitability customer relationships with consistent contact and follow-up.
  • Resolves customer or transaction processing problems presented by customers.
  • Provides support as needed with the ATM, teller and vault duties.
  • Responsible for meeting individual goals that are established in support of overall branch objectives.
  • Maintains thorough knowledge of bank products and services and all teller functions.
  • Takes personal initiative and is a positive example for others to emulate.
  • Other duties as assigned.

Qualifications

Essential Education, Skills and Experience (Required):

  • High school diploma or equivalent.
  • Two (2) years of related banking experience, including six (6) months as a Customer Service Specialist or equivalent.
  • Excellent sales and customer service skills.
  • Thorough knowledge of financial products and services and all teller functions.
  • Strong attention to detail with ability to make quality decisions and work with minimal supervision.
  • Working knowledge of state and federal banking regulations and branch operating policies and procedures.
  • Effective verbal/written communication and problem resolution skills
  • Excellent interpersonal communication skills, organizational and computer skills.
  • Basic skill level with Microsoft Office Programs including Excel, Word and Outlook.

Nonessential Education, Skills and Experience (Preferred):

  • N/A

Physical Requirements:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices.
    • Ability to communicate both in person and/or by telephone.
    • Ability to lift at least 30 pounds.

Travel Requirements:

  • Travel may be required for training and assisting other branches with staffing shortages.

EOE/M/F/Disability/Vet

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