Xenith Bank

Teller II

US-VA-Virginia Beach
Job ID
2017-1313
Category
Retail Banking

Overview

Summary:

The Teller II provides friendly, courteous and accurate service to bank clients and is responsible to accurately negotiate all types of teller line transactions while supporting the operational integrity of the branch. Promotes business for the bank and meets the needs of customers by referring them to appropriate team members for new products and services and performs ATM and vault duties.

Responsibilities

Essential Duties and Responsibilities:

  • Provides the highest quality of service to every customer.
  • Processes and negotiates customer transactions with accuracy while verifying endorsement, receiving proper identification and ensuring validity.
  • Ensures proper cash limits are maintained and accurately balances cash drawer daily.
  • Adheres to branch cash limits by maintaining sufficient funds to service the branch’s currency and coin needs and accurately prepares cash shipments.
  • Reconciles all branch cash and balances vault daily.
  • Responsible for all ATM duties to include: balancing, routine maintenance, and servicing.
  • Assists Branch Manager and/or Customer Service Specialist with required internal control audits.
  • Expanded knowledge of bank products and services and promotes new business through a needs-based approach.
  • Cross-sells bank products and services to existing bank customers and refer to appropriate team members.
  • Adheres to policies and procedures, loss prevention and security guidelines and supports the operational integrity of the branch.
  • Responsible for meeting individual goals that are established in support of overall branch objectives.
  • Maintains thorough knowledge of bank products and services and all teller functions.
  • Takes personal initiative and is a positive example for others to emulate.
  • Other Duties as Assigned.

Qualifications

Essential Education, Skills and Experience (Required):

  • High school diploma or equivalent.
  • One (1) year prior experience in financial institution teller activities.
  • Excellent customer service skills.
  • Ability to make quality decisions and perform all teller functions with a high degree of accuracy.
  • Knowledgeable of financial products and services.
  • Strong attention to detail and ability to work with minimal supervision.
  • Basic knowledge of state and federal banking regulations and branch operating policies and procedures.
  • Good interpersonal communication skills, organizational and computer skills.

Nonessential Education, Skills and Experience (Preferred):

  • N/A 

Physical Requirements:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices.
    • Ability to communicate both in person and/or by telephone.
    • Ability to lift at least 30 pounds to handle coin.

 

EOE/M/F/Disability/Vet

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