Xenith Bank

Temporary Electronic Banking Specialist I

US-NC-Elizabeth City
Job ID
2017-1311
Category
Deposit Operations

Overview

Summary:

The Electronic Banking Specialist I is responsible for  providing high-level customer service and support to consumers, business customers and front line branch staff for Electronic Banking Services to include Retail Online Banking, Business Online Banking, Mobile Banking, Bill Pay, Telebanc, e-Statements, and Cash Management products as related to ACH, Positive Pay, Remote Deposit Capture  and Wires. They work closely with bank customers and bank staff to ensure effective communication in the implementation of services, training of end users, and promotion of the features and benefits of Electronic Bank products and services.  They provide technical support to customers as it relates to internet access to products and services and industry practices associated with data security.

Responsibilities

Essential Duties and Responsibilities:

 

Compliance:

  • Responsible for compliance to all laws and regulations and adherence to established internal controls, policies and procedures, as well as all applicable state and federal banking regulations.

Customer Service:

  • Provides exceptional customer service and support to internal and external customers as directed or where service or assistance is needed.
  • Demonstrates superior ownership and work ethics with appropriate follow through regarding involved customers and employees.
  • Serve as a role model of professionalism, including personal conduct, customer service efforts and personal appearance.

Essential Tasks:

  • Provide routine maintenance for internal and external customers regarding Electronic Banking password resets, locked accounts, Bill Pay and Biz Pay support; provides step by step technical instruction and support via telephone, e-mail or in person.
  • Assist and/or reset Telebanc passwords.
  • Assign or be assigned Electronic Banking requests via Track It. 
  • Complete set-up of new Business Online Banking and/or Cash Management customers via Access Manager. This could include, but not limited to ACH, Positive Pay, Remote Deposit Capture, & Wires; take ownership of the implementation process and coordinate all aspects of customer training for product usage; assist customers in originating and maintaining customer files; follow up on missing information or documentation; conduct daily callback of maintenance reports.
  • Conduct routine daily maintenance of Electronic Banking products via several reports. This includes, Bill Payment, ACH Transfers, Mobile Banking & Deposit Capture, Positive Pay, E-Statements and Remote Deposit Capture.
  • During report review, detect and report any unusual or suspicious activity.
  • Accurately maintain registers of Cash Management customers which include ACH, Positive Pay, Remote Deposit Capture, and Wire Origination. 
  • Assists with special projects and tasks assigned within the department as needed.
  • Other Duties as Assigned.

Qualifications

Essential Education, Skills and Experience (Required):

  • High School diploma or equivalent and one year customer service/call center experience.
  • Ability to communicate well with others.
  • Ability to work independently with minimal supervision.
  • Ability to work efficiently and accurately, set schedules and meet deadlines.
  • Strong organizational skills with attention to detail.
  • Above average technical ability to support products, services and customers.
  • Proficient in keyboarding skills.
  • Proficient Internet Navigation skills.
  • Flexibility and eagerness to learn.
  • Advanced knowledge with Microsoft Office Programs including Excel, Word, PowerPoint and Outlook.

Nonessential Education, Skills and Experience (Preferred):

  • Associates degree in a related field or equivalent general banking experience

Physical Requirements:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices.
    • Ability to communicate both in person and/or by telephone.
    • Able to sit/stand or an extended period of time.

Travel Requirements:

  • Up to 5% Travel

EOE/M/F/Disability/Vet

 

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