The Electronic Banking Specialist I is responsible for providing high-level customer service and support to consumers, business customers and front line branch staff for Electronic Banking Services to include Retail Online Banking, Business Online Banking, Mobile Banking, Bill Pay, Telebanc, e-Statements, and Cash Management products as related to ACH, Positive Pay, Remote Deposit Capture and Wires. They work closely with bank customers and bank staff to ensure effective communication in the implementation of services, training of end users, and promotion of the features and benefits of Electronic Bank products and services. They provide technical support to customers as it relates to internet access to products and services and industry practices associated with data security.
Essential Duties and Responsibilities:
Essential Education, Skills and Experience (Required):
Nonessential Education, Skills and Experience (Preferred):