Xenith Bank

Temporary IT Support Technician

US-VA-Richmond
Job ID
2017-1271
Category
Information Technology

Overview

Summary:

The IT Support Technician serves as the initial point of contact for internal client service calls to ensure prompt resolution with excellent customer service and communication.        

Responsibilities

Essential Duties and Responsibilities:

  • Provide quick and efficient assistance to resolving all technical issues to phone and email requests from users regarding computer or technical support to include, but not limited to: account unlocks, password resets, remote access, internet, email, banking applications, hardware problems, printers, and telephone systems.
  • Technical issues requiring greater expertise should be routed to the proper individual in a timely manner so that the end user receives prompt service.
  • Assist in the development of Information Technology Training for all employees in order to decrease the need for technical support.
  • Assist the System Administrators with work that is within the IT Support Technicians scope as required.
  • Other Duties as Assigned

Qualifications

Essential Education, Skills and Experience (Required):

  • High school diploma or equivalent.
  • Two (2) years computer hardware and software experience or a combination of related education and/or certification.
  • Ability to work independently and take initiative.
  • Ability to learn, collaborate and share in a team environment.
  • Excellent customer service and technical skills.
  • Ability to work extra hours, if necessary, to stay current with workload. Must be flexible to handle unanticipated changes to schedules or work flow.
  • Initiative, dependability, and a demonstrated desire to stay aware of and follow holding company policy and procedure.
  • Excellent interpersonal, verbal and written communication skills.
  • Working knowledge of Microsoft Office Programs including Excel, Word and Outlook and prior experience with Windows 7.

Nonessential Education, Skills and Experience (Preferred):

  • Associate of Science in Computer Science or Information Technology.
  • One or more of the following certifications: Microsoft Certified Professional (MCP), Comp TIA A+, Comp TIA Network+.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices.
  • Ability to communicate both in person and/or by telephone.

Travel Requirements:

  • Ability to travel to meet requirements

 

 

EOE/M/F/Disability/Vet

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